Resume

Technology

Resourceful and solutions-focused technical leader providing more than 15 years of progressive management success within information technology capacities. Seasoned IT professional offering extensive experience analyzing requirements to define needs and formulate comprehensive, customized solutions to achieve critical business objectives. Create productive synergy through strategic alignment of corporate, vendor, and off-shore business units. Plan, develop, and implement effective change strategies to enhance operational performance and maximize profits through administering innovative technology initiatives from conception through testing and execution.

Creative

Cutting-edge graphic designer with advanced knowledge of standard design software and applications, refined artistic sensibility, and 5 years of experience designing and developing elegant website solutions. Demonstrate track record of achieving superior performance through successful execution of large-scale projects for diverse clientele within aggressive time and budget constraints. Exhibit strong leadership, analytical, artistic, problem-solving, and relationship-building abilities.

Current Employer

IBM, Piscataway, New Jersey 2001-Present

Global IT solution and service leader specializing in development and manufacture of advanced computer systems, software, storage systems, and microelectronics as well as provision of infrastructure, application management, and professional services with annual revenue in excess of $95B.

EXPERIENCE

Technical Solutions Manager (2010-Present)
Spearhead multinational, cross-disciplinary teams of subject matter experts in tailoring sophisticated service, labor, software, and hardware solutions to drive business and revenue growth. Define worldwide service solutions and function as primary source of engagement management and solutions design across technical disciplines, encompassing distributed, mainframe, and end-user services. Evaluate, define, and develop innovative service solutions that align client needs with IBM’s operational goals and strategy.

Delivery Engagement Manager (2002-2010)
Coordinated cross-disciplinary team of solution architect professionals in design, costing, and deployment of specialized technical solutions, including development of comprehensive technical proposals for diverse corporate clientele. Ensured fulfillment of global operational strategy and customer requirements through strategic planning and management of new service and product offerings.

  • Collaborated closely with IBM executives to evaluate project expenditures, streamline production to attain significant cost savings, and deliver cutting-edge business and technical solutions.
  • Identified and communicated key risks associated with mitigation plans for several large outsourcing projects.

 

Technical Solutions Architect (2001-2002)
Interfaced with customers, delivery organizations, and vendors to determine business requirements, draft detailed technical specifications for P-Series and X-Series hardware solutions, and derive estimated labor and cost cases. Conceptualized and constructed numerous successful implementations within program-specific time and budget constraints.

  • Pioneered reusable hybrid solution for monitoring and supporting IBM devices, including time and labor estimates to ensure adequate transition and support time; new processes have been successfully implemented for several proposals.
  • Honored with IBM’s High Performances Service Culture Award and stock options for successfully securing lucrative accounts through several high-visibility engagements.

 

Prior Employment

THE UPS STORE, 2004-2011
Innovative franchising network that specializes in packaging, shipping, printing, and postal services and maintains highly sophisticated digital information system to track and distribute more than 13 million documents and packages each day

Freelance Graphic Artist
Employ photography skills and proficiency with Adobe Creative Suite to deliver professional graphic design and printing services to businesses and general public, including creation of websites and custom graphics.


4G Data Systems, 2004-2011
IT company that partners with clients as their Virtual CIO and IT Department, allowing them to focus on running their business, not their technology.

Director of Internet Services
Researched and contacted potential new clients.
Sold the advantages of web sites, with 4G support.
Conducted customer requirement meetings to determine their
Internet needs.
Managed a team of web professionals consisting of a designer and
programmer.
Point of contact for daily business obligations, such as contacting new clients and following up with current ones.
Generated monthly web analysis reports for client distribution and monthly cash flow reports for senior management.
Maintained Client Production and Test Web Server environments.
Platforms included Windows NT, MAC OS and Linux servers. Managed 16+ web sites.